At SELBYS, every piece is created with care. We want you to feel confident in your purchase and proud of what you receive.
Our collections are produced on demand, helping us avoid unnecessary stock and reduce waste.
For eligible purchases, you have 14 days from receiving your order to notify us that you wish to cancel or return it.
You then have a further 14 days to send the item back.
To request a return, contact sales@selbyoriginal.com with your order number.
We will provide return instructions and the appropriate return address.
Please contact us before sending any items back. Do not return parcels directly to our registered business address or production partners unless instructed.
Customers are responsible for return postage on change-of-mind returns, unless applicable law requires otherwise.
Garments may be tried on as you would in a shop. Items should be returned in their original condition. Where excessive handling reduces their value, an appropriate deduction may apply.
SELBYS uses made-to-order production to minimise unnecessary inventory.
Our standard collection garments remain eligible for statutory cancellation rights, even where produced after an order is placed.
Genuinely personalised or individually customised items may be exempt from change-of-mind cancellations where permitted by law.
This does not affect your rights if goods are faulty, damaged or incorrectly supplied.
If your order arrives damaged, defective, misprinted or incorrect, please email sales@selbyoriginal.com as soon as possible.
Include your order number and photographs where available to help us investigate.
Where a manufacturing or fulfilment issue is confirmed, we will arrange an appropriate refund or replacement, or another remedy required by applicable consumer law.
Please do not send faulty items back unless we provide return instructions.
Where a return is required due to faulty or incorrectly supplied goods, SELBYS will cover reasonable return postage in accordance with applicable law.
Your statutory consumer rights are not affected.
For eligible cancellations, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Refunds will be issued to your original payment method.
Where required by law, refunds will include the original standard delivery charge. Additional charges for premium delivery services may not be refundable.
Your payment provider may require additional time to make the funds available.
We do not currently offer automatic exchanges.
If you need a different size or colour, please contact us. We can help you arrange an eligible return and place a new order.
This does not affect your statutory rights.
SELBYS welcomes customers worldwide.
Return and cancellation rights may vary depending on your country. Nothing in this policy limits mandatory consumer protections applicable to your purchase.
Please contact sales@selbyoriginal.com before arranging an international return so we can provide the appropriate instructions.
For all return, refund and order enquiries:
SELBYS — Luxury in chaos.
